About Us

Company Background

The Metropolitan Group is a privately owned Australian organization, which commenced operations in the mid 1970's. The Metropolitan Group services clients Australia wide. We manage our business from Melbourne and regional offices.
Metropolitan Directors have over 75 years collective experience in the provision of Security, Policing & Canine Services, having pioneered working service dogs in Australia. Our management philosophy

The way we work with our Clients

At Metropolitan we strive to create successful long-term relationships that embrace the principles of partnering.
We take the time to really understand our customer. We carefully identify and analyse each risk and then discuss them with our customer in a framework of openness and integrity.
We are always prepared to invest our capital upfront to source the most appropriate people, equipment and technology to deliver the agreed contract outcomes.

We will improve the profitability of both our clients and shareholders by aiming to reduce the cost of doing business and consistently improving the reliability of our service.
We benchmark and use practical measurement criteria to ensure we consistently strive for and achieve Industry Best Performance.

Occupational Health and Safety

Our objective is to ensure every employee returns home each day uninjured. To achieve this objective we are proactive in identifying safety risks, eliminating hazards, preventing accidents and monitoring performance against industry benchmarks. Our Risk Manager continually promotes a pro-active safety culture throughout our organisation.

Respect the Community and Environment

We are proud of the contribution we make to local communities. We know that being effective partners in the community and the environment is fundamental to our success.

Our People

We seek to provide a workplace of challenge and growth for everyone, where we value innovation, integrity and excellence.
Metropolitan Group utilises a diverse skill base to provide innovative and integrated solutions. We harness those skills to understand each client's needs, delivering solutions that go beyond their immediate requirements.
Quality Assurance Policy

The Metropolitan Group is committed to providing professional support services that meet and satisfy customer expectations through experience, expertise, reliability and consistent high quality. This will be achieved through our objectives of:

Conforming to contractual and regulatory requirements
Helping our customers to fully identify their needs
Continual improvement of work methods
Effective communication with customers and suppliers

Quality System

The quality and reliability with which Metropolitan supplies these contracted services is the responsibility of every team member within the Metropolitan organisation. To achieve these objectives Metropolitan has established and maintains an effective and efficient quality system. This quality system has been planned and developed in conjunction with other management functions. The requirements of the quality system continue to be under review so as to ensure their continued alignment to current business practises.

The quality system is designed to ensure that customer requirements are recognised and that consistent control of these requirements is established, implemented and maintained. Ongoing business objectives have been set by management and are continually reviewed as part of the management process.

Detector Dogs Australia is currently implementing third party Quality Assured to AS/NZS ISO9001:2000.